Shipping and Delivery Policy
The purpose of this policy is to inform you transparently about the shipping, delivery, and tracking procedures for orders placed on LeBaroque.fr.
By confirming an order on our store, you agree to the conditions described below.
A. Delivery fees
Delivery fees are calculated automatically at checkout.
The total takes into account several criteria:
- the value of the shipped work;
- its dimensions and weight;
- the level of protection required;
- the destination;
- the included transport insurance.
This method allows us to offer pricing that is consistent with the transport requirements specific to high-end art and decor items.
B. Production and delivery times
Artisanal Venetian masks
- Production, preparation, and shipping: 2 to 4 business days
- Estimated delivery: 7 business days
Capodimonte ceramics
As these ceramics are handcrafted to order, their production requires several weeks of work.
- Average production time: 20 to 25 business days
- Estimated delivery: approximately 28 business days
These timeframes are indicative and may vary depending on periods of workshop activity or logistical constraints beyond our control.
C. Order tracking
As soon as your order is shipped, a confirmation email containing your tracking number will be sent to you.
You can track the progress of your package throughout its journey via our page: track my order located at the very bottom of our site.
D. Partner carriers
Orders are shipped and handled by recognized carriers such as:
- DHL
- FedEx
- Poste Italiane
- Laposte
- or their local partners depending on the destination country
All shipments include:
- a tracking number;
- delivery against signature;
- transport insurance adapted to the value of the work.
E. Packaging and protection of works
All our creations are carefully prepared before shipment.
Depending on the nature of the work, our partners use:
- reinforced professional packaging;
- protections adapted to fragile objects;
- double packaging for Capodimonte ceramics.
Thanks to these precautions, transport anomalies remain extremely rare.
F. Inspecting the package upon delivery
We strongly recommend that our customers check the apparent condition of the package at the time of delivery.
In case of any visible anomaly (damaged, opened, crushed package, or signs of impact), it is essential to:
- issue specific reservations on the carrier's delivery note;
- take photographs of the package and the product;
- contact us as soon as possible.
Reservations made during delivery are necessary to allow for the opening of a claim with the transport insurance.
G. Transport-related damage
Any anomaly or damage observed must be reported within a maximum of 48 hours following receipt of the package.
Subject to compliance with this procedure, a compensation request will be initiated with our transport insurance partner.
Depending on the circumstances and after review of the case, a replacement of the creation or a refund may be considered.
For more details, we invite you to consult our returns and refund policy.
H. Order cancellation
An order can be canceled as long as it has not been shipped or as long as production has not begun at the partner workshop.
For any cancellation request, please contact us as soon as possible.
I. Right of withdrawal
In accordance with applicable regulations, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.
Return shipping costs remain the responsibility of the customer.
Returned creations must be sent back in their original condition and in their protective packaging, to the address we will provide following the opening of your return file.
J. Customer service
Our team is at your disposal for any questions regarding your order or our collections.
Email: contact@lebaroque.fr
Maximum response time: within 48 business hours
Customer service hours:
Monday to Friday, from 9:00 AM to 5:00 PM.